Frequently asked questions

BetterHelp is the largest online counseling platform worldwide. We change the way people get help with facing life's challenges by providing convenient, discreet and affordable access to a licensed therapist. BetterHelp makes professional counseling available anytime, anywhere, through a computer, tablet or smartphone
Counselors on BetterHelp are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counselors (LPC). All of them have a Masters Degree or a Doctorate Degree in their field. They have been qualified and certified by their state's professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience. Click here to learn more about the counselors.
After you sign up, we will match you to an available counselor who fits your objectives, preferences, and the type of issues you are dealing with. Different counselors have different approaches and areas of focus, so it's important to find the right person who can achieve the best results for you. We have found that we are able to provide a successful match most of the time; however, if you start the process and you feel your counselor isn't a good fit for you, you may elect to be matched to a different counselor.
Once you are matched to a counselor, you and your counselor will get a dedicated "room", which will be your private and secure place to communicate. In this room, you will write about yourself, the things going on in your life, ask questions and discuss the issues that trouble you. Your counselor will then read your messages, and respond with questions, feedback, insights, and guidance.
You will sometimes want to have a text conversation with your counselor in real-time. This way you can still enjoy the convenience and privacy of messaging but also enjoy a "live" interaction that allows instant response and feedback from your counselor.
Phone sessions are a great way to conveniently speak with your counselor by simply using your landline or cell phone, no matter where you are.
To talk with your counselor over the phone, you will need to schedule a time with your counselor and log in to your counseling room at that time. The counselor will prompt you to start the phone session and the system will ask you for your phone number.
You can also have a video session with your counselor where you see each other and talk with each other in a virtual face-to-face setting (similar to Skype).
To talk with your counselor via video, you will need to schedule a time with your counselor and log in to your counseling room at that time. Your counselor will then prompt you to start the video session. After you confirm, you will immediately begin video chatting with your counselor.
ounseling on BetterHelp is based on a flat membership fee that covers both the use of the platform and unlimited counseling. Your payment will be the same regardless of the number of messages and sessions you have with your counselor. This way you can communicate with your counselor as often as you like and whenever you need, and you never need to worry before getting help.
The service is provided by independent providers who work directly with you. These providers are not employees of BetterHelp and the site doesn't oversee them professionally. Our mission is to build, maintain, and support a platform that lets users and counselors communicate effectively, and to facilitate this channel so they can get the most out of their interaction.
We are totally obsessed about securing your privacy and confidentiality. We have built a state-of-the-art technology, operation, and infrastructure with one thing in mind: protecting your privacy and safeguarding the information you provide. Our privacy and confidentiality standards are by far more advanced than what is required by law or regulations, so you can feel safe and comfortable.
When you sign up we do not ask you for your full name or contact information. You may pick any "nick name" which will identify you in the system. When you decide to start the counseling process, we will ask you for emergency contact information which is kept safe in the system so it can be used if your counselor believes that you or someone else might be in danger.